Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and publish reviews of new casinos not on GamStop for readers in Great Britain. We are a comparison publisher, not a casino operator and not a regulator, so the fastest route to a fix often depends on who you contact.
Email us and what to include
Email is the only channel we operate, and every message is read by a person on the editorial side. Write to us at [email protected].
Messages get answered faster when they carry the detail we need up front:
- The page you are writing about — the URL or the review title, so we can check the exact wording you saw.
- The casino name — for example Betmica, Kikibet or Betninja, rather than "the one at the top".
- The claim in question — a bonus percentage, a wagering multiple, a payment method, a withdrawal limit.
- Your evidence — a screenshot of the operator's terms page, a support transcript, or a date you checked it.
- What you want from us — a correction, a clarification, or simply an explanation of how something works.
Please do not send account numbers, card details, passwords, or copies of identity documents. We never need them, and we will delete anything of that kind on sight.
Where our commercial relationships sit
Some links on this site are commercial. If you open an account with a casino after following one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, does not soften a review, and does not stop us listing a drawback. We say this here because readers contacting us about a review deserve to know the funding model before they write.
If you believe a commercial relationship has distorted something we published, say so directly in your email. Those messages go to the editor rather than the commercial side.
Casinos we get asked about most
Roughly half of reader mail concerns the operators near the top of our ranked list of non GamStop casinos. The short notes below explain why each sits where it does and what people most often query — they are summaries of our research, not endorsements, and every headline offer carries terms you should read on the operator's own site before depositing.
Betmica
Betmica leads our list on editorial rating (10.0), largely because its new-player package is the broadest we have reviewed in this group: 570% up to £5,700 plus 270 free spins, advertised in pounds, which matters for British readers who would otherwise pay conversion costs on every deposit. The questions we receive about it are almost always the same: how much must be staked before a withdrawal is possible, and whether the headline £5,700 is reachable at a sane deposit size. It is not, for most people — a percentage match of that scale requires a deposit far above the typical UK average, and the advertised maximum is a ceiling rather than an expectation.
Limitation: a bonus this large almost inevitably carries a high wagering multiple, maximum bet caps while the bonus is live, and an expiry window. Check all three before you claim. Like every casino on this site, Betmica holds an overseas licence rather than a UK Gambling Commission licence, so the complaints route differs from a UKGC site.
Kikibet
Kikibet (9.9) comes up most often for its spin allocation — 350% up to 5,555 £ with 300 free spins — and because readers want to know how free spins are credited. Typically they arrive in tranches over several days on nominated slots, with winnings paid as bonus funds subject to their own wagering. That is the standard pattern, but confirm it in Kikibet's terms rather than assuming.
Limitation: free spin winnings are frequently capped separately from the deposit match, which means a strong session on the spins can still convert into a modest withdrawable figure.
Betninja
Betninja (9.9) is the one we point readers towards when they tell us the four-figure percentages feel unreadable. Its offer is stated plainly: £1,000 bonus and 100 free spins for all new players, in sterling, with no multi-tier structure to decode. For someone opening their first account away from GamStop, a simpler set of terms is worth more than a bigger advertised number.
Limitation: the ceiling is lower than several rivals here, and a flat welcome offer says nothing about ongoing value — reload bonuses, cashback and loyalty terms need checking separately.
Others in the list
We also research WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. A recurring point of confusion is currency:
| Casino | Headline welcome offer | Advertised currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.7 |
| CoinPoker | 150% up to $2,000 | USD | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
Ratings above are our own editorial scores, not customer review averages. Offers in euros or dollars mean your bank or card issuer may apply a conversion charge on every deposit and withdrawal — ask us if you want that explained, but check the operator's cashier for the definitive position.
Money questions we can and cannot answer
We can explain how the mechanics generally work. We cannot see your account, release a payment, or overturn a decision.
- Costs of taking part — there is no charge to read this site. At a casino, the cost is your deposit; minimum deposits at sites of this type commonly sit in the low tens of pounds, but the exact figure is set by each operator and should be read in the cashier.
- Paying in — debit cards, bank transfers, e-wallets and cryptocurrency are the usual routes. PayPal is rarely available at casinos outside the UK licensing system, so verify it rather than assuming. Some e-wallets exclude bonus eligibility.
- Getting paid out — withdrawal times, daily and monthly limits, and any processing fee are operator-set. Crypto payouts are often quicker than bank transfers; both can stall until verification clears.
- Verification — expect KYC identity checks and, on larger sums, source-of-funds requests. Uploading documents early usually prevents the delay people write to us about.
If a withdrawal has been refused or held, contact the casino's own support first and keep the transcript. If that fails, the escalation route is the dispute process attached to the operator's licence, not us. We cannot guarantee any payout, and no one honestly can.
Games and betting queries
Ask us about categories and we will explain them: slots including progressive jackpots, volatility and published RTP figures; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with real croupiers; and the software providers behind them. Mobile play is browser-based at most of these sites. What we will not do is predict outcomes or tell you which game to play.
Several operators here run a sportsbook beside the casino, and CoinPoker's proposition is poker-led rather than slots-led. Sportsbook questions we handle include pre-match and in-play markets, esports, accumulators, bet builders, cash-out, and free bets with minimum qualifying odds — a free bet advertised at odds of 2.00 or higher, for instance, will not trigger on a 1.40 favourite. Where casino and sportsbook share one wallet, a casino bonus may lock funds you intended to bet with; that catches people out regularly.
Regulation, eligibility and the limits of what we do
Everyone using this site or the casinos on it must be 18 or over. The casinos we cover are licensed overseas — Curaçao is the most common jurisdiction — and are not licensed by the UK Gambling Commission, which regulates gambling in Great Britain. Accepting British customers is not the same as being authorised to serve them, and the distinction matters: UKGC consumer protections, including the GAMSTOP self-exclusion scheme, do not apply at these sites. Northern Ireland sits under separate gambling law from Great Britain.
If you are registered with GAMSTOP, your exclusion runs for six months, one year or five years and cannot be lifted early. Choosing to gamble outside that scheme is legal for you as an individual, but it removes a protection you put in place deliberately. Please think carefully before writing to us to ask which site will accept you.
We cannot mediate disputes, act as an ombudsman, contact an operator on your behalf, or arrange a bonus. What we can do is correct our own pages and explain terms.
If gambling has stopped being fun
We will not try to talk you into anything on this page. If you want support in the UK, GamCare provides free, confidential help through the National Gambling Helpline on 0808 8020 133, available 24 hours a day. Blocking software and bank-level gambling blocks work independently of any casino, as do deposit and loss limits where an operator offers them. Tell us in your email if you would like these options explained in more detail and we will reply with information rather than offers.
Corrections, timings and how we work
Our findings are researched and verified against operator terms and licensing information, not gathered by playing at these casinos. Pages carry a fact-check date — this one was last reviewed on 23 September 2026 — because bonus terms and payment availability change without notice. Where something is confirmed by an operator's published terms, we say so; where it is advertising we have not been able to verify independently, we flag it as such.
- Send your message with the page, the casino and the specific claim.
- An editor reviews it, usually within two working days.
- If a correction is warranted, we amend the page and update the review date.
- We reply to tell you what changed, or why we disagreed.
Partnership and media enquiries are welcome at the same address — mark them clearly in the subject line, and expect any resulting arrangement to be disclosed on the page it affects. Editorial mail is answered before commercial mail, which is how we would want it as readers ourselves.
Not sure whether your question is one for us? Send it anyway. If we are the wrong people, we will say so and point you somewhere better. Felix Hartwell oversees editorial output on charisma-network.net and reads correspondence about accuracy personally.